Support
Most questions can be answered below. If you're stuck or you've found a bug, write to us and we'll get back within two working days.
Email: support@saavu.app
Include your account email, what you were doing when the issue happened, and your device model if possible. The faster we can reproduce, the faster we can fix it.
Apple Watch and HealthKit
Apple Watch isn't reading my heart rate
Open the Watch app on your iPhone, find Saavu in the list, and confirm it has permission to read heart rate. On the watch itself, the Saavu app must be installed and the session started from your phone. If a session is active but no heart rate shows, end the session, force quit Saavu on both phone and watch, then start a new session.
Adjusting HealthKit permissions
Saavu reads heart rate, heart rate variability (HRV SDNN), resting heart rate, and sleep analysis from Apple Health. To check or change permissions, open iPhone Settings, tap Privacy and Security, then Health, then Saavu. We never share this data with anyone outside the app.
Workout doesn't appear in the Fitness app
Saavu writes one workout sample per completed session. If your session doesn't show in Fitness, check that "Write" access is enabled in Settings, Privacy and Security, Health, Saavu. Then try ending and saving a new session.
Saavu Pro
What's included
Saavu Pro unlocks full session history, HRV trend analytics, session sharing, personalised wellness insights, and your wellness score. Free users get unlimited session tracking, venue discovery, check-ins, and streaks.
Managing or cancelling
Manage or cancel anytime from iPhone Settings, tap your Apple ID, then Subscriptions, then Saavu Pro. Refund requests are handled by Apple directly at reportaproblem.apple.com.
Restoring a purchase on a new device
Sign into Saavu with the same email you used to subscribe, then open Settings inside the app and tap Restore Purchases. If Pro features still don't appear, make sure your Apple ID matches the one that bought the subscription.
Venues
A venue isn't on the map
Tap the Nearby tab, then Submit a venue. Provide the name, address, and a short note. We review submissions before they appear publicly so the database stays accurate. Most submissions are reviewed within a few days.
A venue's details are wrong
Email support@saavu.app with the venue name, what's wrong (address, hours, type, photo), and the correction. Include a link or photo where possible.
Account
Deleting your account
Open Saavu, tap Profile, then Settings, then Delete Account. Enter your password to confirm. Your data is soft-deleted immediately and permanently removed within 30 days. You can also write to support@saavu.app if you'd prefer we delete the account on your behalf.
Exporting your data
Email support@saavu.app from your account address and we'll send a JSON export of your sessions, check-ins, and profile data within five working days. This is a free service and aligns with your GDPR and CCPA rights.
Changing your email or password
Open Settings inside Saavu and tap Account. From there you can change your password or request an email change. If you can't sign in, write to support and we'll verify your identity and update the account manually.
Bugs and feedback
Reporting a bug
Inside the app, tap Profile, then Settings, then Report a Bug. That opens your mail client with your device and app version pre-filled so we can triage quickly. You can also email support@saavu.app directly.
Feature requests
We read every suggestion. Send ideas to support@saavu.app and we'll roll them into the roadmap.
About Saavu
Saavu is a sauna and contrast therapy tracking app. It is not a medical device and does not diagnose, treat, or prevent any condition. All metrics are presented for personal wellness awareness only. If you have a medical concern, speak to a clinician.
Saavu is published by Rivoro Studio LTD, Unit A, 82 James Carter Road, Bury St Edmunds IP28 7DE, United Kingdom.